Return and Refund Policy

At Babyface Hair, we take pride in offering high-quality hair products to our customers. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines how we can assist you.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging.
• The return request must be initiated within 14 days of receiving the product.
• Proof of purchase, such as an order confirmation or receipt, is required. 

Non-Returnable Items:
Due to hygiene and safety concerns, the following items are not eligible for returns:

• Opened or worn hair extensions, wigs, or other hair products.
• Custom or personalized orders.
• Clearance or sale items marked as “Final Sale.”

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2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at support@babyfacehair.com with your order number, reason for the return, and supporting evidence (e.g., photos if the item is defective).
2. Approval: Once your return request is approved, we will provide instructions on where to send the product.
3. Ship the Item: Package the product securely and ship it to the address provided. You are responsible for return shipping costs unless the return is due to our error.

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3. Refund Policy

Refunds will be processed under the following terms:

• Refunds are issued to the original payment method within 14 business days of receiving and inspecting the returned item.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.
• Partial refunds may be granted if the item shows signs of use or damage not caused by us.

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4. Exchanges

If you need a different Length, colour, or style, please initiate a return for the original item and place a new order for the replacement.

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5. Damaged or Defective Products

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Provide photos of the damage or defect along with your order details.
• We will offer a replacement, exchange, or refund at no additional cost.

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6. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

1. Check with your bank or credit card provider, as processing times may vary.
2. Contact us at support@babyfacehair.com, and we’ll assist you in resolving the issue.

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7. Custom or Personalized Orders

Custom-made or personalized products are not eligible for returns or refunds unless they arrive damaged or defective.

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8. Contact Us

For questions or assistance with your return or refund, please contact us:

Babyface Hair Support
Email: support@babyfacehair.com