Shipping policy

 

Shipping Policy

At Babyface Hair, we are committed to delivering your orders promptly and efficiently. This Shipping Policy explains our shipping process, delivery timeframes, and related details to ensure a smooth experience.

1. Shipping Destinations

We currently ship to the following locations:

  • Domestic: Within the United Kingdom
  • International: Select countries worldwide. Shipping rates and times may vary by destination.

If your location is not listed during checkout, please contact us at info@babyfacehair.com to confirm availability.

2. Processing Times

  • Order Processing: Orders are processed within 3-5 business days after payment is confirmed.
  • Business Days: Processing and shipping occur Monday through Friday, excluding weekends and public holidays.
  • Delays: Processing may take longer during holidays, sales events, or due to unforeseen circumstances.

3. Shipping Methods and Costs

We offer a variety of shipping options to suit your needs:

  • Standard Shipping:  5-7 business days.
  • International Shipping: Delivery times vary by destination and may take 10-20 business days.

Shipping Fees: Shipping costs are calculated at checkout based on the delivery address, weight, and size of the order.

  • Free shipping may be available for local deliveries 

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. Use this link to monitor your shipment’s progress. If you do not receive a tracking email, contact us at support@babyfacehair.com

5. Delivery Issues

Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery timeframe, please contact us for assistance.
  • For lost shipments, we will work with the carrier to locate your package or provide a resolution.

Incorrect Addresses

  • Ensure your shipping address is accurate before completing your order. Babyface Hair is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Customs and Duties for International Orders

  • International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
  • We recommend checking with your local customs office for more information.

6. Damaged Packages

If your order arrives damaged:

  • Save all packaging materials and take clear photos of the damage.
  • Contact us at support@babyfacehair.com within 48 hours of delivery, and we will assist you with a replacement or refund.

7. Returns Due to Non-Delivery

If an order is returned to us due to non-delivery (e.g., incorrect address, failure to pick up from the carrier):

  • We will contact you to confirm the correct address and reship the order.
  • Additional shipping fees may apply.

8. Contact Us

For questions about shipping or delivery, please contact us:

Babyface Hair Brand Support
Email: support@babyfacehair.com