Terms of Service

Welcome to Babyface Hair Brand (“we,” “our,” or “us”). By accessing or using our website and services, you agree to the following Terms of Service. Please read these terms carefully before purchasing our products or engaging with our platform.

If you do not agree to these terms, please refrain from using our website.

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1. Overview of Services

Babyface Hair provides premium hair products, including extensions, wigs, and styling tools, available for purchase through our website. We reserve the right to modify or discontinue any part of our services without prior notice.

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2. Eligibility

To use our website, you must:

• Be at least 18 years old or have the permission of a parent or legal guardian.
• Provide accurate and truthful information during checkout or account creation.
• Comply with all applicable laws and regulations.

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3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• Notify us immediately if you suspect unauthorized access to your account.
• Babyface Hair is not liable for losses resulting from unauthorized account access.

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4. Product Information and Pricing

• Product Descriptions: We strive to ensure all product descriptions and images are accurate. However, slight variations in colour or texture may occur.
• Pricing: All prices are listed in GBP and are subject to change without notice. Taxes and shipping fees will be calculated at checkout.
• Errors: In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order.

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5. Orders and Payments

• Order Acceptance: All orders are subject to acceptance and availability. We may cancel orders at our discretion for reasons including but not limited to: suspected fraud, incorrect pricing, or inventory issues.
• Payment Methods: All transactions must be completed using approved payment methods. Orders are processed only upon successful payment.
• Cancellations: Orders may only be cancelled before they are processed. Contact us at support@babyfacehair.com for assistance.

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6. Shipping and Delivery

• Shipping Timeframes: We offer standard and expedited shipping options. Estimated delivery times will be provided during checkout.
• Shipping Costs: Shipping fees are calculated at checkout and may vary depending on the destination.
• Delivery Issues: Babyface Hair Brand is not responsible for delays caused by shipping carriers or customs. Contact us if your package is lost or damaged.

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7. Returns and Refunds

• Return Policy: Returns are accepted for unused and unopened items within 14 days of delivery. Custom or personalized items are not eligible for returns.
• Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.
• Non-Returnable Items: For hygiene reasons, certain products like hair extensions or wigs that have been opened or worn cannot be returned.

For more details, see our Return and Refund Policy https://www.babyfacehair.com/policies/refund-policy

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8. Prohibited Activities

By using our website, you agree not to:

• Use the platform for illegal or unauthorized purposes.
• Misrepresent your identity or provide false information.
• Interfere with the operation of our website through hacking, spamming, or distributing malicious software.
• Reproduce, distribute, or exploit our intellectual property without permission.

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9. Intellectual Property

All content on the Babyface Hair Brand website, including logos, images, text, and product designs, is the property of Babyface Hair Brand or its licensors. Unauthorized use is prohibited.

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10. Limitation of Liability

To the fullest extent permitted by law:

• Babyface Hair Brand is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our liability is limited to the amount paid for your purchase.

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11. Warranty Disclaimer

• Our products are provided "as is" without any express or implied warranties.
• We are not responsible for the outcome of improper use or application of our products.

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12. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective upon posting. Continued use of our website constitutes your acceptance of the revised terms.

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14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Babyface Hair Support
Email: [support@babyfacehair.com]